Took me til 2:30 AM to get through, combined with a few breaks here and there from trying to call and listening to the nonsense spouted by the automated machine from the hotline.
So you know the drill, the person on the other end asks you a routine set of questions. Confirmation of ownership of the landline in question. Confirmation of name of owner. Is your computer directly connected to the modem or through a router? If not disconnect your router and connect directly to the modem blahblahblah.
So how did they fix my problem? A simple click on their console that says reset connection . You know if they actually just bothered clicking on the reset button on their console to my connection I wouldn't really need to ask them what the heck is wrong with my internet connection. I could have told them that it's 99% of the time it's their side's problem. Why? Because I know so. I used to work as a computer technician for Quest Logic in Pque. I learned a thing or two when it comes to hardware. I'm my friend's local go-to-guy for computer stuff. So I think I'd be able to tell where the problem is even if it was offsite or my own computer. I KNOW that they have simple administrative commands via their console on the hotline service so that they won't have to contact the ISP provider directly. I also know that I wasn't really talking to a PLDT MyDSL representative since they subcontract that stuff to call centers. It's just common sense if you actually think about it.
I've been a PLDT MyDSL subscriber for around 4 years now for the 2nd time. I just had to go back to their crappy service since, truth be told, they're the best one out there in my area. Aside from the fact that PLDT is the internet backbone for this whole darned country! So I guess I'm gonna be stuck with these guys for a good long while.
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